Snow tires on the vehicle in August made the car ride uncomfortable. I wanted to extend my rental, but no one was available do so. When I was finally able to talk on the photo to a budget agent (not from the point of rental) they stated that the point of rental office would be open Saturday from 11 am - 3 pm (and 7-8 pm). When I got there at 1:30 pm there was no one at the counter and a sign said if I needed help to go into town. Really?? That was no help at all. I returned the rental car and will never rent from Budget in Penticton again and probably stay away from renting from Budget for quite a while.