Cheap Car Hire in Virginia from R632

Pickup process needs significant improvement

There was a power surge during pickup of the car, this cannot be helped by the company but they took 30 minutes to start processing reservations manually, once that started the computers came back up and they spent another 20 minutes trying to reset the computers instead of simply manually processing transactions. There were 4 customers in front of me and I spent 1 hour and 20 minutes to pick up my car.

Did not pickup the car and cancelled the reservation. Our flight was delayed (as were many) so when we arrived at 1am there were two employees working and a line out the door. We were exhausted and decided to not wait and get the car.

55 minute wait in line to get keys! Low tire pressure light in

The first car had bald tires that we weren’t comfortable driving on. We had already waited in line 25 minutes to get this car. Went back to tell them and was sent back upstairs into the airport to switch cars at the counter there. Attempted to tell them we were sent back in and they just basically ignored us. I finally stood in front of women at the counter as I wasn’t going to stand in line for 25 minutes again because they gave me a car that was unsafe to drive. While I stood there the two women talked poorly about another customer that had just left counter. Found that experience to be completely unprofessional. I won’t rent from them again.

The car was clean, but not in the best condition with scratches upon pick up and what look like cigarette burn holes in the two front seats, etc.

nothig really poor service

The Subaru that I rented needs an alignment. It was somewhat hard to drive. The attendant at the Norfolk airport was not friendly at all and could tell she was not happy with her job. Customer service is everything.

The first car given to me had a low tire pressure issue that made me go back and re-pick up a different car. I had to wait quite a while to get the whole process done which I was not too happy about spending too much time for it. Other than that the car drove fine.

Check in was a little long, but it's vacation season. Rented the car because our flight was canceled. Car was a little beat up but it got the job done. Cruise control was not working properly. Received the car with a lot of scuff marks on it. But it got me home which was the MAIN thing. Turned the car in at Rock Hill, SC location which was great.

Not a whole lot, the whole experience was pretty quick and efficient. I'd definitely use them again.

Loved it, fast pick up and drop off, reliable car and great value for a rental

Reserved. Full sized SUV. Hertz sold vehicle. But. Didn't bother to have. Same sized replacement vehicle to be reserved.Got to airport. They tried to rent a full size passenger car. We rented full size SUV from Avis with cheaper price .

It was cancelled - never picked up dud not allow debit cards

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!

The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.

Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.