Cheap Car Hire in Oranjestad from R1 008

More larger vehicle options would help.

New mid size suv , friendly & informative service desk

The lady is very rude at the counter, purely focused on making money with no empathy for the customer. She created lot of fuss on flat tire asking customer to go and find the shop and get the tire repaired since we used CDW from our credit card and not from Thrift. They charged us $289 instead of $132 without even giving us any check out receipt and inspection saying everything is good. This is a pure fraud and misuse of customer provided credit card information.

Personal at front desk have to be trained well to explain clearly and don’t hide extras. Salesperson want to sell a full insurance that cover everything to customers buy it quickly but if the car has a minor scratch insurance don’t cover what salesman said to cover. In other words, they are not people to trust.. the idea is to take your $500 dollar deposit.

Friendly staff. Prices too high for me, but so are the other rental companies.

The staff was overwhelmed and understaffed for the number of customers picking up and dropping off vehicles. Granted nobody was in a hurry but that may be a cultural issue associated with island life. But I watched car after car in good shape get brought out to customers. My suv was a pile of junk. When I rent for a week I would at least like a car that isn't a rattletrap. The headlights were cloudy and the floormats were junk. I get it that Hertz's inventory may be less than desirable but seriously this was not rent worthy. I would love to know how to get on the good car list. Is there a special code to get a nice car?

cost of insurance very high

The main thing that needs to be mentioned here is that I booked this car with it listed as being at the airport. When I went to find the rental car booth, it didn't exist. If it wasn't for a guy in a van eating his lunch, seeing my wife and I wandering around, I'm not sure we would've found him. He had our name on a list and drove us in a van to another location to pick-up our rental car. When we were there, the gentleman at the place (not listed as Economy but as Smart Rent a Car) went through a laundry list of rules for the car, such as washing it prior to returning it (otherwise there would be a $150). All of this after charging me a $500 security hold. At this point, I was expecting a pristine, brand new car. Instead, I got issued a car with 24,000 miles on it. The radio was damaged, the driver's side window would go off track if lowered. I had to raise it and put it into place from the outside of the car. This car also had numerous scuff, scratches, dents etc. When I was ready to return to the airport, I couldn't go straight there. I had to take the car back, then get driven over to the airport. Extremely inconvenient. Especially since I specifically rented a car that was listed as being at the airport for pick-up.

They don’t have a sign at the airport and we asked locals who pointed where to wait for the shuttle. Car had a number of dings and was missing the cover shade to conceal the trunk luggage.

I had an uncomfortable experience when I went to pick up my rental car. Getting there was confusing and you hop into a van that takes you to a very weird back alley way. I had gone to pickup the car on my own and as a woman it made me very uncomfortable. The man who helped me was asking strange questions about whether I was traveling alone and then proceeded to ask if it was a group of all girls. On top of that I thought it was very strange that the car didn't come with a full tank of gas, mine was nearly empty when I went to pick it up. I wouldn't rent from here again.

The price was very high for the hybrid vehicle actually provided (which had no back-up camera, no navigation, and no charging cable).

Very good experience. Well worth it. It saved us a lot of money and time in Aruba.