Cheap Car Hire in N Mountain Ave/ W 4th St, Ontario from R92

Although I understood my car reservation was subject to the company’s choice of car I never expected to been offered a fully electric, sub standard Chevy Bolt partially charged. I was never been informed ahead of time that this was a possible choice, I found out at the time I went to pick up the car, I was not offered any other choice of car at the similar rate. This was a very stressful situation which derailed my vacation plans that required a long road trip. I been a customer of this Hetrz location in Montclair, CA and never had any problems before. I kindly request the charged fees to be reverted to my credit card. Sincerely Ozzy Gomez

First off it was Fox Enterprise. My experience was miserable. Why? Because the general car rental shuttle drops you at the majority of car rental counters. But not Fox. There is NO signage where to go or what to do. I got a quick go out those doors and another shuttle will pick you up. It was over 90 degrees, sunny and not clear where to wait. No phone # provided and no one else to ask I sat on a cement bench waiting, well over 30 min. Finally a Fox shuttle is driving by, I happened to notice and started waving, someone told the driver to stop as he pulls over. I'm beyond frustrated not knowing I had to go to another location but also not knowing if I was going to get picked up or any clear sense where to wait. Driver yells at me, 'what are you doing sitting there?' Ridiculous experience and so unnecessary. Put up some signs. Make it clear. Don't make me work this hard to get to your place and warm people that it will require a second shuttle and an extra hour to deal with you folks. Never again for Fox.