Cheap Car Hire in Ealing, London from R264

The pick up process was way too long… The instructions for shuttles were clear… I would have preferred pick in g up my car at the airport…

When picking the vehicle up there was a lot of pressure to pay for extra insurance. Perhaps they should make people aware of this at the time of booking. This was necessary as I demonstrated I had the excess covered. This did not stop them scrutinizing my documents. Returning the vehicle was trouble free. The guy who checked the vehicle back in was called Mark and he couldn’t have been more helpful. Thank you Mark. Not sure why it takes up to 14 days to refund the somewhat excessive deposit of GBP 2,500! Green motion where quick to take the money but it seems not too keen to give it back!

I should have known better. When picking up the vehicle, I was handed a vehicle damage report that literally listed dozens of minor scratches on the vehicle. I couldn't actually see any of these on the car but decided to overlook that. Then, upon returning the vehicle, I was charged a significant amount of money for a very minor scratch on the hubcap, far in excess of what it would have taken to replace the entire hubcap, and certainly not warranted for the minor scratch present. Also, the pickup location is very difficult to find, and the drop-off is equally difficult, as you have to ignore the customary signs pointing to rental car returns at the airport.