Cheap Car Hire in East Boston, Boston from R1 019

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Everything was great - speedy, clean! Just wish you didn’t need to take shuttle bus to/from airport but that is a Logan issue.

This is a satellite location unfortunately our vehicle was not available on day of pickup. The staff there was extremely difficult to deal with over the phone so we decided to drive to the location and speak in person. We were notified as we pulled into the parking lot that our vehicle was available for us so we had to wait 20 minutes for it to be ready. We received our vehicle dirty inside and outside. So filthy we had to detail the vehicle ourselves after already being delayed by an hour. The filthy condition of the vehicle was and is unacceptable, unhygienic, and disgraceful the management of this location needs to do better in all areas from customer service to serving their customers with a spirit of excellence! It’s important how you treat people.

After waiting in line for 3 hours to get the car, it was full of dirty napkins and had no gas. After pointing this out, the manager had to leave with the car to fill it before returning with it again, still full of dirty fast food napkins from the previous renter.

clean the car before rent it

We specifically indicated we wanted a gas car. I didn’t know it was an e-car. I’ve never been in one until the next day when my son arrived and told me. We were on such a tight schedule to return the car and charging to get an almost full charge took 1 hour and 15 minutes. I NEVER would have rented that car had I known. Now we will probably be charged an absurd amount of money for a not full charge. Frustrating!!!!

Car was very dirty outside, website will trick you in to getting a full EV and at the front desk will charge upgrades in order to get a gas car.

Nothing, long queue at Thrifty as no one at Dollar desk, no combustions cars left only option was Electric,issued 2 ferries toy destination due to long wait to collect vehicle and extras cost me an additional 355 dollars, a total rip off

Friendly and knowledgeable staff. Short line at the airport. No surprises or hidden fees.

Had to cancel due to a hurricane less than 24 hours before pickup and lost the ENTIRE $194. I will never rent through Kayak agtand never prepay a rental again

They claimed they did not have the size SUV we reserved available, yet there were a number of them sitting under "reserved" signs across the lot. They tried to give us a significantly smaller SUV saying that was all they had. In addition, the staff were rude and unhelpful. Three customer service people sat at their desks with no line at the lot while a line 20 people deep was upstairs. When I asked the "customer service" desk at the lot to add my Hertz gold info to my rental, they said I had to wait in line upstairs. This is not the first rude and unhelpful episode I've had at the Boston Hertz site. They made no effort to remedy the situation to find an SUV near the size of the Yukon we reserved. We left and had a great customer service experience at Dollar instead. This Hertz location consistently offers an appalling customer service experience.

The pick up was painful. It took 30 minutes of them trying to sell me extra stuff that I didn't need. The app didn't work so I was forced to talk with an agent to pick the car up. Someone smoked weed in the car so I had to go to Walmart and buy a de-odor sprayer to help. The car was clean and in perfect condition other than the smoke. Drop off was very smooth.

Didn't have the car I reserved. Tried to give me an absurdly large car, then too small a car, before I get anything remotely close to what was ordered. Billed for all sorts of extras - which added up to more than the original hire.

Line was way too long, longest of all the car rentals, staff was sick and sneezing on me, the car was dirty inside and out.

It was good. Quite a long queue on arrival picking up the car. Only complaint I have is no info provided on when deposit will be refunded. Otherwise great staff at Boston car rental.